Returnsmade clear.
A straightforward process designed to protect both the collector and the integrity of every artwork.
Three steps,
handled carefully.
Contact the studio before sending anything. This protects the edition, the documentation and the shipment.
Write first
Email the order number and reason for the request before arranging a shipment.
Protect the work
Return the artwork with its certificate, identifying details and all original protective materials.
Track the return
Use secure, traceable and fully insured transport and keep proof of shipment.
This policy applies to physical artworks purchased through www.lidiavives.com. Nothing in it limits any mandatory consumer rights that apply to you.
Right of withdrawal
If you are entitled to a statutory right of withdrawal, you may request a return of a standard, non-personalized product within 14 calendar days of delivery, without giving a reason. Email info@lidiavives.com within that period and include your order number.
Custom commissions, personalized works, bespoke sizes and works made to the collector’s specifications cannot be returned for change of mind, except where mandatory law provides otherwise. Printing a standard limited-edition work after an order is placed does not by itself make it personalized.
Condition and identification of the artwork
The artwork must be returned unused and in its original condition, with its certificate of authenticity, protective materials and all contents received. The returned work must be the same work supplied, including the matching title, edition number, signature, certificate and identifying details.
A deduction may be made for loss of value caused by handling beyond what is necessary to inspect the artwork.
Return shipping
For a change-of-mind return, the collector is responsible for arranging and paying for secure, trackable and fully insured return shipping. Keep proof of shipment. Contact us before sending the work so that we can confirm the correct return instructions and address.
Where legally required, the refund includes the price paid and the cost of the least expensive standard outbound delivery offered for the order. Premium delivery upgrades and import duties are not refundable.
Damaged, incorrect or materially misdescribed orders
If an artwork arrives damaged, incorrect or materially different from its description, contact info@lidiavives.com as soon as reasonably possible, preferably within 48 hours, and include photographs of the artwork, packaging and shipping label.
Keep all packaging. Do not destroy, alter or dispose of the artwork unless we give written instructions. We will arrange an appropriate remedy and cover the reasonable cost of return, replacement or refund where the issue is our responsibility.
Refunds
Refunds are made to the original payment method after the return has been approved. We may withhold the refund until we receive the artwork or evidence that it has been sent back. Processing times shown by your bank or payment provider may apply.
Exchanges and cancellations
To exchange a standard item, contact us first. Where appropriate, the original order will be handled as a return and a new order can be placed separately.
If you need to correct or cancel an order, contact us immediately. We cannot guarantee changes after production or dispatch has begun, but this does not affect any mandatory right of withdrawal.
Contact
Email: info@lidiavives.com
Need help
with an order?
Write before returning anything so the studio can confirm the correct instructions and protect the artwork in transit.
Email the studio →