Given our collaboration with third-party vendors, including a printing company and a transportation service, and considering that our products are crafted on demand, we are unable to provide a fixed timeframe. However, we can offer an approximate estimate. Under standard conditions, the maximum duration for you to receive your order is typically within 2 weeks. Please note that exceptional circumstances, such as weather-related disruptions, or challenges arising from the ongoing global situation, such as Coronavirus-related restrictions, may extend the delivery period.

If, after a period of 2 weeks, you have not yet received your order, we kindly ask you to reach out to us at info@lidiavives.com. Our team will promptly investigate the matter and work towards a resolution.

In the event that the issue remains unresolved after a month, we are committed to providing a full refund of your purchase amount as a gesture of our dedication to customer satisfaction.

Absolutely. Our services cater to customers worldwide, allowing you to place orders from any location. In the rare instance where external factors prevent the delivery company from servicing your city, we assure you that we will promptly refund the entire amount of your purchase.

No, you will not. Our shipments are dispatched through DHL Express with DDP (Delivered Duty Paid), ensuring that you are not liable for any customs charges associated with your order.

Rest assured that your data is handled with the utmost security and confidentiality. In accordance with the EU Data Protection Law 2016/679, we strictly adhere to regulations preventing the sale of your data to third parties or any unauthorized use beyond what is essential for the fulfillment of your order.

For further details on our data protection practices, you can refer to our comprehensive information available here.

Certainly. Our payment methods, including credit card transactions through Stripe and PayPal, are completely secure. Our website ensures a safe and protected environment for all financial transactions. You can verify the security by noting that the website address begins with "https://," indicating a secure connection. Your payment information is handled with the highest level of safety and encryption to guarantee a secure and trustworthy transaction process.

Certainly. If your purchase is intended as a gift, we welcome your request for a dedication. Kindly reach out to us at info@lidiavives.com, specifying the order number and providing the name of the recipient for whom you would like the note to be addressed. We'll be delighted to accommodate your request and add a special touch to your gift.

The packaging method for our prints varies based on size. Small art prints, being printed on thick paper, are shipped in a rigid envelope to ensure they remain flat and in optimal condition during transit. For medium and large art prints, they are carefully rolled and placed in a protective tube. In either case, prints are shielded with onion paper, and gloves are included to encourage cautious handling of the paper.

Additionally, larger art prints and mixed media art prints are dispatched flat within a sturdy cardboard or folder to guarantee their safe arrival. Our priority is to deliver the product in excellent condition, and these packaging methods are chosen to achieve that goal.

Certainly. If you would like your art print framed, we offer this option at an additional cost, which can be conveniently processed through PayPal. To request framing services, please contact us via email at info@lidiavives.com. Feel free to specify your frame preferences, or if you prefer, we can provide suggestions based on the chosen photograph.

When you opt for a framed art print, it will be shipped securely in a flat position, supported by a wooden backing to safeguard the glass. The package will be meticulously wrapped in cardboard and bubble wrap to ensure the safe delivery of your framed artwork. We are dedicated to providing you with a seamless and protected experience from purchase to delivery.

In the unfortunate event that your product arrives damaged, your satisfaction remains our top priority. To address this issue, kindly send an email to info@lidiavives.com along with a photograph illustrating the damage. Following this initial communication, we will request an additional photograph depicting the art print broken in half. This step is necessary to ensure the security of our limited edition, signed, and numbered prints by confirming the absence of duplicate copies.

Upon receipt of the required photographs, we will expedite the dispatch of a new copy with identical numbering and the utmost urgency, all at no additional cost to you. Our commitment is to swiftly rectify any damages and provide you with a replacement that meets our high standards of quality.

Standard Artwork:

Customers have the option to initiate a return for a standard artwork within a maximum period of 14 days from the date of receipt. The artwork must be returned in impeccable condition, accompanied by all original packaging, without the need for detailed explanations. Return shipping costs and logistics are the responsibility of the customers.

Refunds will be processed within a maximum timeframe of 14 days following the reception of the returned package, after confirming that all items are in satisfactory condition. The refunded amount will be reimbursed via the original payment method, with deductions made for the initial shipment costs. Customers seeking a receipt from the courier service to verify the remaining amount can do so by emailing: info@lidiavives.com.

Commissioned Artwork:

Please be aware that commissioned artworks, personalized and produced on-demand according to specific customer criteria and instructions, are not eligible for returns.

For any inquiries or assistance, please feel free to reach out to us at info@lidiavives.com.